Frequently Asked Questions - Dash101 Blog

Frequently Asked Questions

How can we help?

General

Dash101 is India’s leading eCommerce Courier Aggregator that strives to become your business partner. The perfect blend of innovation and reliability, we want to become your go to ecommerce shipping partner. Dash101 focuses on offering business owners and entrepreneurs reliable shipping and logistics solutions that are tailored to their business needs. We make shipping and ecommerce really simple and easy for customers, be that a layman, a merchant, or an entrepreneur.

  • Install the app or sign up on our website
  • Bulk upload, or enter customer details or customer places an order on your website
  • Select Your Courier Partner or use our Shipping Partner Recommendation Engine to recommend one for you
  • Keep Your Packages Ready with the label pasted on the box.
  • Track Your Order using our real-time tracking
  • Sit back and relax while we do the rest!

Yes, but instead of offering only one courier service, we have aggregated 8+ courier companies! So, we get you the best service at the cheapest price amongst top courier companies such as Bluedart, Delhivery, FedEx, Ekart, and more. Hence, shipping becomes an easier and hassle-free task.

  • 8 Courier partners with nationwide coverage of 26000+ Shipping Codes
  • Unique Machine Learning Model ensures more reliable deliveries & Reduces RTO%
  • IVR Calling on NDR
  • An incorrect address probability model
  • Bulk Order Creation & Bulk Order Shipping
  • Best-in-class Reverse Logistics - Return orders with just a few clicks
  • Shipping Partner Recommendation Engine - Options to choose from the cheapest and most reliable courier partners
  • Machine Learning Model Reduces RTOs & Expenses
  • COD & Pre-paid Options for All Pincodes
  • 7-Day COD Remittance Cycle
  • Online Paid Orders
  • Plugins - Sync orders from different websites
  • Weight dispute - Inbuilt weight chart based on categories
  • Manage cash flow - Minimum recharge of ₹200
  • Order Management Tool Integrations
  • User-Friendly Mobile App
  • Shopify Integration. WooCommerce, Magento, Amazon and Flipkart are coming soon!

You can get in touch with us via email on care@dash101.com or +91 22 48972549

Integration/Store/Website

Yes, you can integrate your Shopify handle with us which will automatically sync all orders to the Dash101 seller panel.

Integrating Shopify is simple and easy. Here are the steps you need to follow:

  • Log in to your Shopify Sellers Panel.
  • Go to the App Store
  • Search for the Dash101 App
  • Click on Add App
  • Automatically Integrate Dash101 with a single click!

You can also integrate with Woocommerce following the same steps mentioned for Shopify. We will be enabling integrating with Amazon and Magento soon!

Head to app.dash101.com and follow the registration or login process

Head to the Login Page and select the "Forgot Password" option. If you are still unable to reset your password, please drop us an email on care@dash101.com

Order

We do not charge any subscription fee for you to start working with us. We offer a free application and you can start working with a recharge of ₹200 which can be used for shipping.

No, our services are free to start and use with no commitment to a minimum number of orders. However, a minimum recharge of ₹200 is required which is credited to your account and can be used for shipments.

You can ship up to 10kgs through our services.

To schedule pickup:

  • Open seller panel on the application
  • On the bottom right click on “More”
  • Click on “Direct Shipping”
  • Enter the pickup and drop address
  • Enter product details
  • Choose payment mode
  • Select package weight
  • Confirm to schedule pickup

Yes, you can track every order from the seller panel, under Manage Orders

Shipment

Yes, we provide all 8 courier partners to our sellers to choose from.

We have the following shipping partners that cover 26000+ pin codes:

  • Bluedart
  • Delhivery
  • Ecom
  • Ekart
  • Xpressbees
  • FedEx

Login to app.dash101.com

Go to Manage Orders -> All Orders Tab and search for the order for which you need the shipping label -> Click on Download Label

Dash101 has tied up with 8+ reputed shipping companies to ensure you get the best coverage. We ship to over 26,000+ pin codes to all areas of India.

To check for Pincode availability on the application:

  • Open seller panel on the application
  • On the bottom right click on “More”
  • Click on “Shipping Charges”
  • On the top of the screen, check for Pincode availability

Billing

No, submitting your GST on our application is optional. If you opt to submit, it would automatically be applied on the orders shipped after submission.

To update your GST details:

  • Open seller panel on the application
  • On the bottom right click on “More”
  • Click on “Settings”
  • Click on “GST Setup”

We have a prepaid smart wallet system where every user can recharge as per their required shipping needs. The first recharge starts with ₹200.

Yes, we provide a COD mode of payment.

We follow a weekly remittance cycle. On every Monday, we calculate the Shipping Charges for the orders which were delivered or RTO till last week’s Wednesday. These charges are first adjusted against shipping credits and if credits are not sufficient then the COD amount is used to adjust remaining shipping Charges. Net collection amount is then transferred to the registered bank account.

Payments

There are three payment methods offered to your customers

1. Cash on Delivery

2. Online Payment

3. Self collection - this is applicable only when you select the self shipment option

The following are the charges for various payment options:

1) Self-collection - No charges apply.

2) Online payments - 3% of the bill value as payment gateway charges.

3) Cash on delivery (COD) -

a. Self-delivery - No charges.

b. Via Shop101 shipping partners - here.

For options 2 and 3(b), refer here for the payment process.

For using online payment and Dash101 shipping services:

Activation - Upload Bank account details and proof in the App.

Payment Process -

1) Get your money every Tuesday directly in your bank account along with a detailed payment report.

2) Only the above applicable charges will be deducted.

3) For detailed payment process, click here.

At this moment, it is not possible to use your own payment gateway. We have integration with PayUMoney.